Returns & Exchanges
At Calex, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return policy for items in their original condition. Whether it's a change of heart or a damaged delivery, our team is here to ensure your space feels just right.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Pack with Care
Place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing